Refund & Cancellation Policy

2.1 Available Plans

CreatoRain offers four subscription plans: Free, Starter, Growth, and Scale. The features, usage limits, and prices of each plan are those shown on the CreatoRain pricing page (www.creatorain.com/pricing) and described in the CreatoRain Subscription Terms.

2.2 Billing Cycles

Subscriptions are available on monthly and annual billing cycles. Monthly subscriptions are billed on the same date each month. Annual subscriptions are billed once per year in advance at the same monthly rate and include the bonus videos shown on the pricing page. Monthly billing of the platform fee carries a minimum term of four (4) monthly billing periods, as set out in the Subscription Terms. All subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date.

3.1 How to Cancel

You may cancel your CreatoRain subscription at any time through one of the following methods:

• Self-service cancellation in the Platform under Settings → Manage billing
• Contacting our support team at support@creatorain.com with your account details and cancellation request

3.2 Effective Date of Cancellation

When you cancel a subscription, your cancellation takes effect at the end of your current billing period, with two exceptions: a monthly subscription cancelled during its minimum term ends after its fourth billing period, and an annual subscription refunded under Section 4.1 ends as that section describes. You will retain full access to all platform features and your account data until the end of the paid period. CreatoRain does not provide partial refunds for unused days remaining in a monthly billing cycle. For a monthly subscription cancelled during its minimum term, the platform fee remains due for each of the four periods. If you cancel because of a price change or a material change to the Subscription Terms, as Sections 6.3 and 9 of those Terms describe, or end the affected services without penalty under the Service Level Agreement or the Data Processing Agreement, the minimum term does not apply: the subscription does not run on to its fourth period, and no platform fee is due for the periods after your cancellation takes effect. Done-with-you videos are billed month to month and stop at the end of the billing period in which you cancel, even when the platform fee continues to the end of the minimum term.

3.3 Data After Cancellation

Cancelling a subscription does not delete your data. If your account is closed, at your request or under the Client Agreement, CreatoRain keeps your data for thirty (30) days so that you can reopen the account or export it. After those 30 days, your data, including campaign history, analytics reports, creator lists, and account settings, is deleted as described in the Data Retention Policy, except payment records, which tax law requires us to keep, and anonymized data that cannot identify you. You can download the creator list of any campaign from its campaign page. For a full copy of your data, email privacy@creatorain.com; to close your account, contact support@creatorain.com.

4.1 Annual Subscription Refunds

If you cancel an annual subscription within the first six (6) months of its term and ask for a refund as Section 8 describes, the subscription ends at the end of the month of the term in which you cancel, or at the end of its fourth month if that is later, and you keep full access until then. CreatoRain refunds the platform fee for the remaining months of the term, less an early termination adjustment of 10% of that amount and less your plan's per-video price for each annual bonus video already delivered. For example, cancelling in the second month ends the subscription after the fourth month, and the refund covers the other eight months' platform fee, less those deductions. After the first six months, no refund is issued, and you keep access through the end of the annual term.

4.2 Monthly Subscription Refunds

Monthly subscriptions are not eligible for refunds for the current billing period. When you cancel a monthly subscription, your service continues until the end of the current monthly billing cycle. If you cancel during the minimum term described in Section 2.2, it continues until the end of that term instead, unless Section 3.2 lifts the minimum. No further charges are made after that. No partial-month refunds are issued.

4.3 Refund Processing

Approved refunds will be processed within ten (10) business days and returned to the original payment method. Processing times may vary depending on your payment provider. Refunds for credit card payments typically appear on your statement within one to two billing cycles.

5.1 Campaign-Based Services

Managed agency services under a statement of work are billed on a per-campaign or retainer basis as specified in that statement of work. Refund eligibility for managed services depends on the stage of campaign execution:

• Pre-production (before influencer outreach begins): Full refund minus a 15% planning and setup fee
• In-production (influencer outreach initiated, content creation in progress): Partial refund based on work not yet completed, as determined by CreatoRain at its reasonable discretion
• Post-production (content published, campaign live or completed): No refund available, as services have been fully rendered

5.2 Minimum Terms

Done-with-you videos are billed month to month, for at least your plan's monthly video minimum in each month the done-with-you model is active, alongside the platform fee's minimum term described in Section 2.2. A managed service engagement under a statement of work has the minimum commitment, if any, stated in that statement of work. Cancelling during that commitment may result in an early termination fee equal to the remaining fees due for it, which will be clearly disclosed in the statement of work before you commit.

5.3 Performance Disputes

If you believe a managed campaign has not been delivered in accordance with the agreed campaign brief, you may submit a formal dispute within fourteen (14) days of campaign completion by emailing support@creatorain.com with details of the discrepancy. CreatoRain will review the dispute and, if warranted, may offer a partial credit toward future services or a partial refund at its discretion.

7.1 Chargebacks

If you initiate a chargeback or payment dispute with your bank or credit card company instead of contacting CreatoRain directly, we reserve the right to suspend your account immediately pending resolution. Filing a chargeback without first attempting to resolve the issue through our support team may result in permanent account termination and forfeiture of any applicable refund. We encourage you to contact support@creatorain.com to resolve any billing concerns before initiating a chargeback.

7.2 Fraud and Abuse

CreatoRain reserves the right to deny refund requests in cases of suspected fraud, abuse of the platform, violation of the Client Agreement or our Acceptable Use Policy, or manipulation of refund policies. Examples include but are not limited to:

• Repeatedly subscribing and cancelling to exploit refund windows
• Using the platform to scrape data or access influencer information without legitimate campaign intent
• Providing false or misleading information in a refund request
• Engaging in activity that violates our Acceptable Use Policy during the subscription period

7.3 Service Outages

Downtime beyond the uptime commitment in our Service Level Agreement may entitle you to service credits on your platform fee, as described in the SLA. Service credits are applied to future invoices and are not issued as monetary refunds unless your account is being terminated.